Shipping, Returns & Exchanges
Flat Rate Shipping $6.95
Shoe & Wood Monogram Shipping $10
Returns & Exchanges
We understand that sometimes you may need a different size or style. We want you to completely love your UBBN purchase, so we have an easy, no-hassle return policy.
- All returns are for store credit only. Store credit must be used within 12 months of it being issued. (Example: Store credit issued on May 15, 2015 must be used by May 14, 2016.)
- All returns must be made within 14 days of you receiving the item.
- All items must be in their original unwashed, unworn, unstained, smoke-free condition with the tags attached.
- Monogrammed items, jewelry, and sale items are FINAL SALE. These items will NOT be accepted if returned. Sale items include any item sold during a flash sale, holiday sale, or with any type of discount.
- Shipping fees are non-refundable. Return shipping is the customer's responsibility.
- For size exchanges, before returning your item, please call 334-233-9460 so that we can hold your new size (if available). Once you have returned your item, we will issue you store credit so that you may purchase the new size.
- UBBN reserves the right to refuse any returned item deemed to be unacceptable. These items will be refused and shipped back at the customer's expense. If the customer refuses to pay for return shipping, we will hold the item for 30 days, after which we will donate the item to Goodwill.
Please feel free to contact us if you have any questions.