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FAQ

General

>Do you have a physical store I can visit?

We actually just closed our Store Front in Pelham on February 29, 2020 

>Do you offer any promotional codes?

Yes, we do! Join Unique Boutique by Nicole VIP on Facebook or follow us on Instagram for all of our promotional codes. Codes are updated at random. 

 

Shipping

>Do you offer free shipping?

We don't but we do offer $4 shipping on your entire order unless it contains shoes or wood monogram 

>What are your shipping rates?

 Our rates are as follows:

  • Flat Rate Shipping $4 
  • Shoe & Monogram Shipping $8.95

>Do you ship internationally?

Unfortunately, we don't at this time.

>How long will it take my item(s) to ship once I've placed an order?

 All items usually ship between 2-4 business days after the order is placed.

>Will I receive a notification when my order has shipped?

Yes. A notice of shipment will be sent to the email you associated with your order at checkout.

 

Orders, Returns, and Exchanges

>Can I change or cancel my order after I've placed it?

If you would like to change or cancel your order, you must contact Brittany Hagemann within 2 hours of your order placement. She can be contacted at uniqueboutiquebynicole@gmail.com.

>Can I exchange an item for a different size or color?

Yes. You can exchange all regular priced items for a different size or color. Items that were bought using a promotional code or that were on sale can not be exchanged.

Please see our Returns & Exchanges Policy for more details.

>Can I return my item(s)?

Yes. You can return all regular priced items. All sale items are final sale. All returns are for store credit only.

Please see our Return & Exchanges Policy for more details.

>Can I return items from multiple orders at one time?

Yes. Please include both order invoices in your shipment so that we can know which item goes with which order.

Please see our Return & Exchanges Policy for more details.

>Who do I return my item(s) to?

Please ship your item(s) to Unique Boutique By Nicole Return Department at 221 Brookhaven Drive Prattville, AL 36066 

Please see our Return & Exchanges Policy for more details.

>How will I know when my refund or store credit has been applied?

Once we have processed your return, we will send you a email with a code to use for a future purchase. 

>Do you offerer sezzle? 
We do, we require a $50 minimum payment to start your sezzle order. You pay 4 interest free payments. 

 

Don't see your question or need clarification?

Feel free to contact us if you don't see your question above or would like further clarification.